Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@allure-collections.com. Please note that returns will need to be sent to the following address: Allure Collections Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@allure-collections.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Due to the intimate nature of our products and for hygiene reasons, the following items cannot be returned or exchanged once they have been removed from their original packaging, worn, or used:

• Underwear, briefs, thongs, and all intimate apparel worn next to the skin
• Bodysuits and body-shaping garments
• Swimwear
• Harnesses and body jewellery
• Sexual wellness products and accessories

This exclusion is in accordance with Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which permits retailers to refuse returns of sealed goods not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.

Items that arrive faulty, damaged, or incorrectly sent are always eligible for a return or replacement regardless of the above. Please contact us at info@allure-collections.com within 30 days of receipt.

We also cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Please note that hygiene-sealed goods (as listed above) are exempt from this right once the seal has been broken. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at info@allure-collections.com.